Support

Hippoglow — Game Studio

Contact Us

If you need help with any of our apps or games, have a question, or want to report a bug, please get in touch:

We aim to respond to all enquiries within 48 hours.

Frequently Asked Questions

How do I request a refund for an in-app purchase?

All purchases are processed by Apple (App Store) or Google (Play Store). To request a refund, please contact them directly:

• Request a refund from Apple
• Request a refund from Google Play

How do I manage my privacy settings?

You can control ad tracking and personalized ads through your device settings. On iOS, go to Settings > Privacy > Tracking. On Android, go to Settings > Google > Ads. For more details, see our Privacy Policy.

The game is crashing or not loading. What should I do?

• Make sure your app is updated to the latest version
• Try closing and reopening the app
• Restart your device
• If the problem persists, email us with your device model and OS version

How do I restore my progress or purchases on a new device?

Game progress is stored locally on your device. If your game supports cloud saves or leaderboards, sign in to Game Center (iOS) or Google Play Games (Android) to sync your data. For in-app purchases, you can restore them from within the app's settings or by reinstalling the app while signed into the same App Store or Google Play account.